In the world of finance and commerce there is an old saying that goes: “In business you don’t get what you deserve, you get what you negotiate. So far, so good but what happens when what you are negotiating with is based on values rather than goods. There is a St. Louis-based company called BoltRestoration.com that offers “values” for money. How’s that done? Let’s check it out.
Keeping Promises
We have all become pretty suspicious of advertising and the language it uses. Unfortunately, most advertising needs to be translated into “real life practice”. For example, “affordable” may challenge the quality of a product whereas “exclusive” usually means downright expensive. Fortunately, that is not always the case. On contacting the company for the first time, I was first surprised to find out a free inspection was offered. Secondly, all of our meetings took place in the construction site. This means that “on-site” is literally “on-site”. I was never asked to re-schedule or travel anywhere for extra consultation gatherings –which is a very common practice among contractors- I had a roofing job to be done and was somewhat confused by the wide range of options available on the market. Lastly, professionals at Bolt kept to their deadlines and everything we had agreed on turned out to be true. The reason why I’m saying all of this is because I was happily surprised at finding a company that stuck to their professional and commercial commitment with their customer.
Values on the Job
I mentioned values in the beginning of this review because one of the most striking surprises had to do with abstract concepts like “loyalty” or “honesty” and “trust”. When I first saw these words on their web page I felt somewhat annoyed. I remember thinking: “I need a roof over my new house, what does any of this have to do with it?” As a practical individual with almost no free time, I could not afford being toyed around with. The truth is I was in for a big surprise. Not only did Bolt meet my building needs – my new shingle roof is great- but also, taught me a huge lesson. Don’t ask me how, but somewhat I ended up enjoying the construction process. I got so personally involved in everything that was going on with my roof that I felt in a way I had taken part in building it, too. I was later told that this customer involvement is what helps to build the concept of “trust”. You take part in every step along the way, so you finally end up having faith in the project. One of the company engineers told me most people know a lot more about building houses than they think they do. “You just have to make them a part of the whole thing and most homeowners feel happy to actually have a say.” That made a lot of sense to me: after all, it is my money and it is my roof! I’m going to be enjoying that roof for years to come, so I’d better know what is in it.
The Final Say
All in all, there is another way of doing business and I’m glad to have learnt about it.
Keeping Promises
We have all become pretty suspicious of advertising and the language it uses. Unfortunately, most advertising needs to be translated into “real life practice”. For example, “affordable” may challenge the quality of a product whereas “exclusive” usually means downright expensive. Fortunately, that is not always the case. On contacting the company for the first time, I was first surprised to find out a free inspection was offered. Secondly, all of our meetings took place in the construction site. This means that “on-site” is literally “on-site”. I was never asked to re-schedule or travel anywhere for extra consultation gatherings –which is a very common practice among contractors- I had a roofing job to be done and was somewhat confused by the wide range of options available on the market. Lastly, professionals at Bolt kept to their deadlines and everything we had agreed on turned out to be true. The reason why I’m saying all of this is because I was happily surprised at finding a company that stuck to their professional and commercial commitment with their customer.
Values on the Job
I mentioned values in the beginning of this review because one of the most striking surprises had to do with abstract concepts like “loyalty” or “honesty” and “trust”. When I first saw these words on their web page I felt somewhat annoyed. I remember thinking: “I need a roof over my new house, what does any of this have to do with it?” As a practical individual with almost no free time, I could not afford being toyed around with. The truth is I was in for a big surprise. Not only did Bolt meet my building needs – my new shingle roof is great- but also, taught me a huge lesson. Don’t ask me how, but somewhat I ended up enjoying the construction process. I got so personally involved in everything that was going on with my roof that I felt in a way I had taken part in building it, too. I was later told that this customer involvement is what helps to build the concept of “trust”. You take part in every step along the way, so you finally end up having faith in the project. One of the company engineers told me most people know a lot more about building houses than they think they do. “You just have to make them a part of the whole thing and most homeowners feel happy to actually have a say.” That made a lot of sense to me: after all, it is my money and it is my roof! I’m going to be enjoying that roof for years to come, so I’d better know what is in it.
The Final Say
All in all, there is another way of doing business and I’m glad to have learnt about it.